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| Our coaching programs are customized to meet the specific needs of your practice and team. Just as every practice has different strengths, weaknesses, and personalities, they usually have different goals and ideas for the kind of training they would prefer. After spending time with you to discuss your practice, and conducting a thorough practice assessment, we tailor a program of in-office training that is designed specifically for you. |
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| In addition to our coaching services, throughout the year we offer clinical courses at our training facility, The Conejo Valley Dental Institute. We offer courses on a variety of laboratory topics, indirect restorations, anterior courses, endodontic courses, implant courses, dental photography courses, case presentation training, and quarterly training sessions for dental employees. |
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Many associate the need for consulting or coaching simply when a practice
is in
trouble or decline. However, there are also many practices that use a coach in order to fine-tune their business, customer service, or break through
to a new level of productivity!
Even the best, no matter what their field, continue to use coaches to help polish their skills, progress beyond their current performance, or introduce new techniques and motivation. This concept is common and very successful in dentistry as well.
Every practice has potential that can be harnessed to not only improve production and collection levels, but enhance the service patients receive, the communication and teamwork in the office, or build upon the day to day systems that are necessary for operating a smooth successful practice.
Clifton & Associates, Inc. is Southern California’s premier dental coaching firm exclusively for general dental practices. Because of the frequency and duration of our in-office training programs, we only provide service primarily in this geographic area. Our in-office coaching programs have helped hundreds of practices. With increases from 15 to 300%, our clients average an increase of approximately 45%, yielding a return on the investment that exceeds 300%!
No other coaching program offers the frequency and duration of in-office training and follow up that we provide.
We’re local and come to your office regularly. The level of service you will receive is unparalleled.
Our history of clients and their results speak for themselves. References of similar practices are always available for prospective clients.
We encourage you to explore our company and services. Please contact us for a no-cost, no-obligation conversation to see how we might help you as we have our other clients. |
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Business Plan Development
Models
Training
Staffing
Customer Service
Overhead Analysis and Cost Control
Financial Management: Financial Policy Development, Financial Arrangements,
Over-the-counter Collections, Accounts Receivable Management,
Collections Strategies
Treatment Presentation Skills Training
Scheduling
Recall
Patient Education Skills Training
Soft Tissue Management
Team Building
Leadership
Communication
Statistical Analysis
Goal Setting & Measurement Systems
Dental Photography
Dealing with Failed & Broken Appointments
Getting Off of Reduced Fee Plans
Compensation & Bonus Systems
Staff Meetings
Huddle Meetings
Performance Reviews
Increasing the amount of indirect restorations being accepted by patients
Marketing
New Patient Processing
Office Policy Manual Development |
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President
In addition to having a business management degree, Scott has extensive experience in personnel management and training, customer service development, expense and inventory control, budget development, bookkeeping, systems development and marketing. He entered the dental field in 1991 and relocated to Southern California in 1994 to establish his own company. He and his wife Valerie, and their three children - Devoreaux, Jordan, and Chandler, live in Thousand Oaks. They and are actively involved with their church, children's schools and in various community service organizations.
Scott has worked with hundreds of dental practices since 1991 developing business plans, coaching and training dental teams, developing leadership skills, enhancing communication skills, training teams on customer service techniques, and successfully helping practices grow to new levels of productivity and profitability. In addition to being the primary trainer of the in-office coaching programs, he speaks regularly at the Conejo Valley Dental Institute and a variety of dental society and study club meetings throughout Southern California. |
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Director of Sales and Marketing
Andy has a degree in Marketing from California State University Northridge. From 1989 - 2000 Andy worked with two major dental product manufacturers and distributors providing product & sales training, marketing concepts, product development, and managed both a telemarketing and outside sales division. He joined Clifton & Associates, Inc. in September of 2000 and is in charge of marketing development and clinical courses held at The Conejo Valley Dental Institute. |
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Clinical Director
After graduating from Northwestern University in 1983,
Dr. Burton began practicing dentistry in the United States Army Dental Corp from 1983 to 1986. He then practiced privately until 1999 in Thousand Oaks, CA. In 1999, he began focusing primarily on teaching. In addition to numerous hours of continuing education, he has also attended The Las Vegas Institute and The Seattle Institute, and has served on the faculty at the University of California, Los Angeles.
He currently continues to practice full-time restorative dentistry, serves as Clinical Director of Clifton & Associates, Inc., Training Director of Pacific Dental Lab, Director of Education for the Conejo Valley Dental Institute. His focus is on implementation of techniques in adhesive dentistry, photography, and case presentation skills. |
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Clifton & Associates, Inc.
3825 Campus Drive
Thousand Oaks CA 91360
805.492.8107
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Diane White DDS & Les Samuelson DDS |
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In March 2007 we were introduced to Clifton and Associates through a local study club. We were impressed with the presentation and volunteered for a complimentary evaluation of our practice. After reviewing our systems and the dynamics of our two doctor practice, we were given an overview of what we could expect in practice growth from the training program with Clifton and Associates. We had been in practice almost 18 years and had never worked with a dental consultant.
In May 2007 we started our training with Scott and Becky of Clifton and Associates. Scott owns the business and is very hands-on with the training of his clients. The training covers all areas of a successful dental practice. We were impressed with the approach to educating both the staff and the doctors. We also learned that we had limited our growth potential by how we were running our business. We followed almost every one of their recommendations, and in 2008 we saw our hygiene department grow by over 33% and our gross income increase by 40%.
Most importantly, their training prioritizes excellent patient care in a way that educates the patients via photography in an approach that is comfortable and not aggressive or pushy. That was critical for us, as we have been with most of our patients for years and they are like family to us. We would absolutely without a doubt do this training program again. |
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Andrew Knapp
Rodney P. Burton, D.D.S.